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Sunday, April 20, 2014

General Mills Abandons its Controversial Arbitration Clause

General Mills' April 19 announcement:

We rarely have disputes with consumers – and arbitration would have simply streamlined how complaints are handled. Many companies do the same, and we felt it would be helpful.
But consumers didn’t like it.
So we’ve reverted back to our prior terms.

New York Times article
Commentary by Bob Sullivan, Consumer Advocate

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