Enforcement of arbitration clauses, especially in the context of form contracts presented by businesses to consumers and employees, has long been a battle between trial lawyers and business.
Here is a big recent document by the trial lawyers' American Association for Justice. Here is the US Chamber of Commerce's side of the story, from its Institute for Legal Reform.
I tend to agree with the Chamber as evident in this congressional testimony (video), law review article and policy analysis for the Cato Institute.
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