Consumer Arbitration

Paying the Price of Process: Judicial Regulation of Consumer Arbitration Agreements

Arbitration clauses now appear in many of the form contracts through which consumers obtain goods, services and credit. This article in the Journal of Dispute Resolution considers the effect on prices of two sorts of judicial decisions: (1) decisions making consumer arbitration clauses generally enforceable, and (2) decisions refusing to enforce arbitration clauses that lack certain pro-consumer features.